Payment 1).Payment must be made within 72 hours of order. 2).Import duties, taxes and charges are not included in the item price or shipping charges.These charges are the buyer's responsibility. 3).Please check with your country's customs office to determine what these additional costs will be prior to buying 4).We'll ship the item according to your address you give us, so pls give us the right address. Shipment 1).Items are only shipped after payment is confirmed. 2).It usually takes about 15-45days for your order arrive by China post air mail. 3).If you need the goods urgently,please contact us choose fast shipping way such as DHL/EMS and pay more extra shipping fee .However if your order amount is more than 150USD, Free shipping by EMS/DHL/Fedex(Exclude some remote area) 4).Sometimes the delivery times maybe delay due to the strict custom inspection or weather problem,Please waiting patienly .Thanks.. Discount We offer more discount on big order,if you are interested in buying multiple items or large quantity, please feel free to contact us. Refund policy 1).If the item is defective, please notify us within 3 days of delivery. 2).The buyer is responsible for all shipping cost incurred.Our shipping fee includes handling charges, packing stuff and other related costs. 3).All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. Feedback Your feedback is extremely important to our business development,we sincerely invite you to leave positive feedback with five stars to us basing on your satisfaction with our commodity and service.Unfortunately,if you are planning to give us a neutral/ negative feedback because of your bad buying experience with us,please contact us at any time so as to clear up your discontent and resolve the problem. Kindly note Do not hesitate to contact us any time if have any question before your purchase, we will reply your questions within 24 hours,but due to time different,please write detail informations or questions to our email,a good communication will avoid unhappiness. We are factory with over about 20 years in handmade flowers ,we will try our best to provide high quality products,low price,fast shipping and excellent customers service.