First of all, thank you for your attention and love to our Tuowei lighting factory. We will sincerely improve quality and affordable products and services, and hope to bring you a satisfied and happy online shopping experience.In order to avoid unnecessary troubles and misunderstandings in the process of purchasing lamps and lanterns, please read and understand our sales rules carefully before purchasing. If you have any questions, please contact our customer service at any time. The customer service will be very patient and give you a detailed answer.Picture shootingThe pictures of lamps and lanterns sold are taken in kind. Due to the differences in photographic equipment, technology, angle, light and computer display, some color differences may be caused. Please don't accept the color difference problem of the parents to buy carefully, to this kind of transaction disputes can not be used as the reason for return, please understand“delivery time The buyer will deliver the goods within 48 hours after the payment is made. Special circumstances (legal holidays / customized products / out of stock of popular products, etc.) will cause delay in delivery. Therefore, please consult our sales staff before shooting to see if the products are available, so as not to delay your decoration period. Thank you“Damaged ReissueAlthough the packaging of our products is very strong, due to the delivery to a third party for long-distance transportation and distribution, there is a certain risk. It is inevitable to squeeze the lamps, especially the lampshades of glass products. If you find that the lampshade or accessories are damaged when you receive the goods, please contact us immediately and provide the photos of the damaged parts. We will send the good accessories to you by express.We will be responsible for our services and products. We will give you satisfactory answers to any reasonable problems. If there are problems, we are still willing to solve them.If there is more calmness, honesty and tolerance between each other, try to think in a different position and believe that any problem will be solved easily.Freight descriptionThe buyer can choose two payment methods: prepayment or withdrawal. A: prepayment means that after the buyer and the seller have determined the postage, the buyer first pays the postage to our factory, which will be collected and paid to the express company by our factory. B: the buyer pays the express company directly when the goods are delivered.Payment method      strongly recommend Alipay deal.  rest assured that users who are unable to use Alipay can contact our bank remittance.Transport instructionsThere are two ways to deliver goods: logistics and express deliveryA: the advantage of logistics is that the freight is cheap, but the disadvantages are that the time is a little bit slower and you have to go to the freight yard to pick up the goods. After the goods arrive, the buyer will inform you by telephone, ask the buyer to ask for the delivery address and telephone number, and then take the ID card of the receiver to pick up the goods.B: the advantage of express delivery is that the transportation speed is fast and the delivery is door-to-door. The disadvantage is that the freight is relatively expensive. So if delivery is not urgent, it is generally recommended to send logistics. Express delivery in principle (if within the scope of delivery I)“after-sales service & nbsp; & nbsp; & nbsp; & nbsp; our factory promises: 3-year warranty. From the date of purchase, the product can get two-year warranty service (except for light source) in case of electrical failure under normal use. The scope of warranty is only limited to repair or replace defective accessories“Warranty service is not available under the following circumstances:& nbsp; A. damage caused by improper use or installation of power supply& nbsp; B. damage caused by incorrect use or improper repair or modification.& nbsp; C. damage caused by incorrect or negligent use of improper accessories.& nbsp; D. damage caused by other accidents.Lamp installation& nbsp; & nbsp; & nbsp; & nbsp; warm tips: our factory lamps are attached with finished product renderings, lamps belong to electrical products, in order to ensure that, please hire professional electricians to guide the installation of lamps and lanterns!! if you have any questions, please contact customer service..