FAQ

Q: How long is the warranty?A: All goods have been checked before packing. Warranty for 1 years, lifetime technical service.Q: After-sales services ?A: 1.All goods will be inspected and tested before shipment.2.Customer's satisfactory is most important to us. If you have any problem or questions regarding our transaction, feel free to contact our service team. Q:What's the camera's APP?A:This camera use Tuya Smart/ Smart Life APP. You can download it in APP Store, it can used in IOS& Android

Quick guide to connect Smart Camera

1. Use your mobile phone to scan the QR code on user manual or search app “Tuya Smart” or "Smart Life" in google play or app store to install it on your mobile phone. And create your account step by step.2. Please make sure you have ready your Wi-Fi router and remember your Wi-Fi router password.3. Please make sure you have connected your mobile to your Wi-Fi. Please also open your location on your mobile phone.4. Connect the camera to your power socket for power supply. 5. Wait about a few seconds, the camera will rotate left-right and up-down. Then camera will say “Welcome to use intelligent camera, please use QR code, net-pairing or AP mode to configure the device”.. (Note: if the camera does not work in this step, please reset the camera. On the camera head, beside the SD card slot, you will see the reset hole. Use a pin to slightly long-press it for 3~5 seconds, till the camera voice “Reset successfully, please wait for reboot”. Release the rest button, then the camera will do step 5.)6. 6) On the app, press “+” or “Add Device” button, Select “Security & Video Surveillance”, select “Smart Camera (Wi-Fi)”. Press “Next”.7. On the step 3, you already connected your mobile to your Wi-Fi. So it automatically shows your Wi-Fi name. You just type in your Wi-Fi password, then press “Next”.8. A QR code will show on your phone screen. Place the QR code in front of the camera lens to let the camera read the QR code. You need to move the QR code slowly forwards or backwards 10cm ~ 30cm distance to the camera lens.9. Once camera reads the QR code, it will say “Scan successfully, connecting to the network” and say “connecting to the server”. Now press “I heard a Prompt” button on app. Then just wait. Finally, it will say “configure successfully, you may use the camera now.”.10. And your app will also shows connected. You can operate the camera on your mobile phone now.

How to use SD card for memory

1. Please use C10 (Class10) or higher speed SD card. Suggest to buy with the camera. 2. Before use, please format your SD card.3. Please disconnect electricity from camera. Then insert SD card into camera card slot.4. Connect the camera with electricity again for power supply. 5. If your camera already added on app, just wait about 30 seconds then refresh device list, camera will connect internet again. If your camera was not added on app, just follow the above "Quick guide to connect Smart Camera" to add.6. On app, get to Settings / storage settings, select recording modes "Event recording" or "Non-stop recording".