Q:What application is used when connecting to a smart phone?

A:The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Q:Why the device cannot boot or start up properly?

A:Please charge your new device for at least 10 minutes or more before the first usage, this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

Q: Can not find device when pairing device?

A:Please make sure the distance between phone and device less than 0.5m

Please make sure the device is not under low battey.if there is still problem after 1.5hours charging,Please cantact us.

Q:Can not connect the devicewith app?

A:Some smart phone bluetooth service will be abnormal when reboot.Please reboot the smart phone for pairing device.

Q:Why the android mobile disconnect?

A:Android mobile phone system memory management will be forced to turn off the background app,you need to turn off the power saving mode or pull the app into the ayatem housekeeping green background inside,app will not be forced to close.app must be running in the background,bluetooth will not automatically disconnect.

Q: Why couldn’t I connect the Bluetooth?

A： 1. Please download the app firstly

2. Search Bluetooth name on your APP and then connect it.

3. You can see request to connect on the phone, click “pair.

If you had connected the Bluetooth before, please clear all your phone's Bluetooth devices.

Q：Is the watch waterproof?

A： is splash-proof and sweat-proof, so it is ok while you are doing sports . But you can’t swim with it.

(please note: it does not support the brewing hot water, hot bath, and water vapor. Please avoid using and storing the device at the place of high temperature & high humidity.)