Highlights of the latest Upgrade:1. Upgrated the WiFi to be 802.11AC ( 1000M Wifi) The problem of using 5G WiFi in some countries has been solved. The TV box now works fine with 5G WiFi in all countries.2.Some application compatibility issues have also been resolved.3. A few TV box heating problems have also been properly solved, and there will be no serious heating problems.4. A few of TV box Freesing problem have been solved, and the hardware system has been optimized also.5.Optimized and improved the downloading of apps . Now you can download the apps more easily.6.All buyers can upgrade your TV BOX firmware via OTA, which means can easily upgrade online via the Internet.Hardware configuration:CPU : Allwinner H616 Quad Core 64bits Quad-Core [email protected] : Mali-G31 RAM : 2G/4GROM : 16G/32G/64G6K/4K Video: HDR10 ,HLG,HDR,6K 30fps，4K 60fps, 1080p 60fps video decoding,including H265/HEVC Main/Main 10 profile level5.2 High-tier;4K 60FPS;H264/AVC BP/MP/HP level5.1,MVC,4K 30fps;WIFIWi-Fi : 802.11 b/g/n/AC (very fast WiFi, near 1000Mbs) Dual band Wifi , 2.4G and 5GMemory card: Support TF card, up to 32GBOTG : yesHOST: USB 2.0 Operating system : Android 10.0

Q: Can I change my order info? Such as receiving address or item purchased?

A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel is going to be shipped according to the initial order info.

Q: Why isn’t my order being shipped out of China?

A: If there is no further tracking info after 10 days. It is most likely due to domestic shipping issue.For further support, please contact our customer service.

Q: Why is my parcel still “delivering”?

A: International shipment can be time-consuming and your patience is appreciated. Please rest assured if you see no update about your parcel. We use AliExpress shipping methods which can take 15 to 60 days.For further support, please contact our customer service.

Q: Why do I receive a different product?

A: Please contact our customer service directly for further support.

Q: Why do I receive only 1 item while several were purchased in the first place?

A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.

Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?

A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for update. A 5-star review is much appreciated upon receiving your parcel.

Q: What should I do if my order is closed?

A: Please place a new order with a secure account and payment method.

Q: What if the product cannot be used?

A: Please ensure the product is used properly according to the user manual.For further support please contact our customer service directly.

Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?

A: Please check with your local post first for the parcel info. For further support, please contact our customer support.

Q: Why is my parcel returned?

A: That’s because receiving address or phone number being incorrect or the logistics company cannot ship to your address.Please reach out to our customer service directly if the issue persists.