After sales service

We guarantee that all our products will be shipped without defects, damages and include all necessary parts; We offer 1-year warranty for all of our items (main machine only). 3-month warranty for spare parts, does not include consumable / disposable parts, such as replacement bulbs, any glass parts, filters and vacuum tubes; Damage caused by water, tampering, manipulation, abuse, or misuse of the device is not included in; For all products, the warranty is valid for one year. The warranty is effective once the machine is delivered to our warehouse; We refuse to return products without quality defects. Please be sure to order carefully.

Shipment

Our logistics methods include express delivery (DHL, UPS, FedEx, TNT), 7-10 days after delivery, special line (including customs clearance and taxes, rail to Europe, time limit of about 35 days, shipping to the United States, time limit of about 40 days, depending on the logistics company) AND FOB The default logistics mode of all machines is a special line. Please contact customer service for more information about the logistics mode. The Logistics mode is subject to the results of communication with customer service.We ship to confirmed order address only. Your order address must match your shipping address. And usually I ship the package in 5 days after order confirmation? If you have not received your shipment within 30 days after delivery, please contact us. We will track the shipment and get back to you as soon as possible. We are not responsible for any accidents, delays or other issues caused by the shipping services.