The pictures of lamps and lanterns sold are all taken in kind. Due to different factors such as photographic equipment, technology, angle, light and computer display, some color differences may be caused in the pictures. Please be cautious if you cannot accept the color difference problem. Please understand that such transaction disputes cannot be used as the reason for returning the goods.

Light source description

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all lamps and lanterns do not contain light sources. If you need light sources, please contact customer service to make up the difference......Online light color here refers to the information of the light body, not the color of the light source. Please check it yourself before placing an order. Please be careful if you mind.

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delivery time

The buyer usually delivers the goods within 48 hours after the payment. Special circumstances (legal holidays, customized products, and out-of-stock hot products) may lead to delayed delivery. Therefore, please consult the customer service before taking the order to avoid delaying your decoration period. Thank you.

Damaged Reissue

Although the packaging of our products is very strong, due to the delivery to the third party for long-distance transportation and distribution, there are certain risks, and it is inevitable to squeeze the lamps, especially the lampshades of glass products, if you find that the lampshade or accessories are damaged when you receive the goods, please contact us immediately within 24 hours and provide photos of the damaged accessories. We will send the delivered accessories to you. (Please do not reject the visa)

we will be responsible for our services and products. We will give you satisfactory answers to any reasonable questions. If problems arise, we are willing to solve them.

If we have more calmness, honesty and tolerance to each other, we should try to think differently and believe that any problem will be solved.

Freight description

Buyers can choose two payment methods: prepayment or withdrawal. A: prepayment means that after the buyer and the seller confirm the postage, the buyer first pays the postage to our factory, which will collect the postage and pay it to the express company. B: prepayment means that the buyer directly pays to the express company when the goods are delivered.

Payment method

We strongly recommend Alipay transactions. Safe and secure. Users who cannot use Alipay can contact our bank for remittance.

Transport instructions 

Generally, there are two ways to deliver goods: logistics and express delivery.

A: the advantage of logistics is that the freight is cheap, but the disadvantage is that the time is A little slower and you have to pick up the goods at the freight point of the logistics company by yourself; The logistics will be notified by phone when the goods arrive, please ask the buyer for the delivery address and telephone number, and then bring the consignee's ID card to pick up the goods.

B: express delivery has the advantages of fast transportation and door-to-door delivery, while the disadvantage is that the freight is relatively expensive. Therefore, if the delivery is not urgent, it is generally recommended to send the logistics. In principle, express delivery is delivered to the door (for example, within the scope of delivery)

Transportation time

the following so-called shipping time only refers to the normal arrival time after our shipment. However, due to very few unpredictable accidents, delays may occasionally occur. In this case, we promise to fully cooperate with inquiry, follow-up and urging, but we cannot fully guarantee that buyers cannot use this as the basis for negative comments and complaints.Express delivery: generally within 1-5 days in cities above the county level; 5-7 days in remote areas or villages. (Very few areas may not mention door-to-door delivery)logistics: Central/Southern provinces: 2-3 days for direct access; About 5 days for transit areas;northern/Western provinces: 5-7 days for direct access to regions; 7-10 days for transit regions.If the goods have not been received more than 8 days after delivery, please contact us in time for inquiry and follow-up

after-sales service  

our factory promises: two-year warranty. From the date of purchase, if the product has electrical failure problems under normal use, it can obtain two-year warranty service (except light source), and the warranty scope is limited to repair or replace the defective parts.

Warranty services cannot be enjoyed under the following circumstances: A. Damage caused by improper use and installation of power supply; B. Damage caused by incorrect use or improper repair or modification. C. Damage caused by wrong or careless use of inappropriate accessories. D. Damage caused by other accidents.

Lamp installation

Warm Tip: lamps and lanterns are electrical products. To ensure safety, please hire professional electricians to guide the installation of lamps and lanterns!!!